Returns

30 DAY MONEY BACK GUARANTEE!

We want you and your dog to be completely satisfied with our products!

If you are not satisfied with your purchase, you may return it to us within thirty (30) days
of the order date for a full refund of the purchase price.

 

RETURN PROCESS

All product must be in the original pouches / containers.
Submit a return request via email to support@anubislabz.com to obtain a Return Merchandise Authorization (RMA).
Package the item(s) securely and include a copy of your receipt (or a note with your name and order number) and ship to:

ANUBIS LABZ
RMA # (your RMA # here)
1128 Royal Palm Beach Blvd #219
Royal Palm Beach, FL 33411

Return shipping charges are non-refundable.
You are responsible for all shipping costs to return your item(s) to us.

We are not responsible for returns that we do not receive.
We strongly recommend that you use a trackable shipping method to return your item(s) to us.

 

REFUNDS

After your shipment is received and inspected, we will process your return. Please allow (5) business days for your return to be completed and your refund to be issued back to the original payment method (Credit Card, Debit Card, PayPal, etc...) We will confirm your final refund via email notification to the email address listed on the original order.

Shipping charges are non-refundable.
Refunds exclude all shipping charges. If you received free shipping on your order, the original shipping charges will be deducted from your refund.

 

QUESTIONS?

If you have any questions regarding Shipping, please contact us via email at woof@anubislabz.com or visit our Contact Page or FAQ for further assistance.